Terms of Use

BillMe connects customers with restaurants, cafés, bars, hotels, shops and other venues. Customers can find venues, view menus, order from their table or for delivery, pay and receive fiscal receipts. Venues and their teams use BillMe to manage menus, orders, payments, staff, deliveries and EBM receipts.

BillMe is a platform. The venue, not BillMe, is the seller of the food, drinks and products you order and is responsible for them.

• You must be at least 16 years old to create an account.
• Give accurate information and keep it up to date.
• Keep your password and sign-in codes private. You are responsible for what happens under your account.
• Staff, rider and manager accounts are created or approved by the business they work for, which decides what each role can do.
• You can delete your account at any time from Profile, then My Account, in the app.

• When you place an order, you make an offer to buy from the venue. The venue may accept or decline it.
• Menus, prices, availability, ingredients and allergen information are provided by the venue. Ask the venue's staff if you have an allergy or dietary need.
• You can cancel an order only while the app allows it. Once the venue has started preparing it, contact the venue's staff.
• Preparation and delivery times shown in the app are estimates.

• Prices are set by the venue and shown in Rwandan francs (RWF), including any taxes the venue applies.
• You can pay with the methods the venue accepts, such as cash, card or Mobile Money. Mobile Money payments are processed by your mobile money operator and our payment partners.
• Delivery orders may include a delivery fee and a platform fee. Both are shown before you confirm the payment.
• Promotion codes are offered by venues or by BillMe, may have conditions and cannot be exchanged for cash.
• For a refund, a wrong charge or a problem with your order, contact the venue through the app or write to us. We will help, but the venue decides on refunds for its products unless a charge was made in error by BillMe.

Fiscal receipts are issued in the venue's name through the Rwanda Revenue Authority's EBM system. The venue is responsible for its tax registration and the tax information on its receipts.

For delivery orders, give an accurate address and map point and a phone number where you can be reached. If the rider cannot reach you or the address is wrong, the order may be cancelled and may not be refunded.

If you use BillMe for a business (as an owner, manager, waiter, kitchen staff or rider), you also agree that:

• The business is responsible for its menu, prices, tax settings, products, staff accounts and for complying with the law, including tax and consumer protection rules.
• Staff use BillMe only for the work the business has given them, and handle customers' data only to serve their orders.
• Any separate agreement signed between the business and us takes priority over these terms where they differ.

Do not:

• Break the law, or use BillMe to commit fraud or pay with means you are not allowed to use.
• Place fake orders, post false reviews or harass venues, staff, riders or other customers.
• Access accounts or data that are not yours, or try to get around BillMe's security.
• Copy, resell, reverse-engineer or disrupt BillMe, or use bots to access it.

You keep ownership of the reviews, photos and messages you share. You allow us to host and display them inside BillMe so the service can work. We may remove content that breaks these terms.

BillMe, its name, logo, design and software belong to us or our licensors. We give you a personal, non-transferable right to use BillMe as these terms allow. Venues' names, logos and menus belong to the venues.

BillMe relies on services from others, such as mobile money operators, maps, and Google or Apple sign-in. Their own terms apply when you use them, and we are not responsible for how they work.

We work to keep BillMe available and accurate, but we provide it "as is" and cannot promise it will always be uninterrupted or free of errors.

To the extent the law allows, we are not liable for indirect or consequential losses, or for the food, drinks, products or service provided by venues. Our total liability to you for any claim is limited to the amount you paid through BillMe for the order concerned. Nothing in these terms limits rights you have under Rwandan consumer protection law.

We may suspend or close an account that breaks these terms, puts other users at risk or is used for fraud. You can stop using BillMe and delete your account at any time.

We may update these terms as BillMe changes. The date at the top shows the latest version. If a change is significant, we will tell you in the app or by email before it takes effect. If you keep using BillMe after that, you accept the new terms.

These terms are governed by the laws of the Republic of Rwanda. Any dispute that we cannot settle together will be heard by the competent courts in Kigali.

Questions about these terms? Write to info.billme@idservices.co.